F2 Logistics takes 3rd place, nips Generika

first_imgAra Galang defense keeps the ball for F2 as team mate Abbt marano, Kim Fajardo and Import Sydney Kemper looks over. CONTRIBUTED PHOTOF2 Logistics woke up from the wrong side of the bed but still ended up better than Generika, 25-17, 27-25, 25-19, 25-14, Thursday night in the Philippine Superliga Grand Prix at FilOil Flying V Arena.F2 Logistics coach Ramil de Jesus said his wards were “too tired” because of the succession of games, but was grateful they eked out their sixth win in nine matches.ADVERTISEMENT As fate of VFA hangs, PH and US forces take to the skies for exercise Where did they go? Millions left Wuhan before quarantine Mainland China virus cases exceed 40,000; deaths rise to 908 Smart’s Siklab Saya: A multi-city approach to esports Chinese-manned vessel unsettles Bohol town Smart hosts first 5G-powered esports exhibition match in PH EDITORS’ PICK We are young Sports Related Videospowered by AdSparcRead Next Taiwan minister boards cruise ship turned away by Japan PLAY LIST 01:31Taiwan minister boards cruise ship turned away by Japan01:33WHO: ‘Global stocks of masks and respirators are now insufficient’01:01WHO: now 31,211 virus cases in China 102:02Vitamin C prevents but doesn’t cure diseases like coronavirus—medic03:07’HINDI PANG-SPORTS LANG!’03:03SILIP SA INTEL FUND MOST READ The win allowed the Cargo Movers to take solo third place and within striking distance of outright semifinal slot.Hayley Spelman and Ara Galang accounted for 15 points each,w hile Sydney Kemper helped up with 13 markers for F2 Logistics.FEATURED STORIESSPORTSGinebra teammates show love for SlaughterSPORTSWe are youngSPORTSCone plans to speak with Slaughter, agentThe Life Savers absorbed their 9th defeat in as many game despite double-digit outputs of Polina Liutikova, Darlene Ramdin and Shaya Adorador. Liutikova had 15, while Ramdinand Adorador made 11 and 10, respectively.The only winless club in the league managed to win a set and for a brief moment appeared to have a shot at the match. But Aby Marano and Spelma closed down the lanes with three blocks each to nip the rally in the bud. 30 Filipinos from Wuhan quarantined in Capas PH among economies most vulnerable to virus Don’t miss out on the latest news and information. Tough battle ahead as UAAP Final Four begins Shanghai officials reveal novel coronavirus transmission modes View commentslast_img read more

It seems that Amerindian or indigenous

first_imgDear Editor,I refer to a letter in the Guyana Times (Thur, July 28, 2016) titled “Unconscious Lethem Mother –Public Health Minister disappointed that relatives approached Media first – says Ministry will be looking into the matter.” I do not (know) what the Public Health Minister Dr George Norton meant when he said that the Ministry will be looking into matter because to date no medical experts from Georgetown have visited the Lethem Hospital to determine why patient Thelma Rebeiro has not regained consciousness some four months after two surgeries for gallstones.It seems that Amerindian or indigenous lives do not matter. In the Article referred to, the Public Health Minister said, “I was not aware of anything of that sort, I only became aware of the situation when I read a newspaper but it is surprising to know that these patients would go and tell the Media house everything and would not bother to inform me or my Ministry; however I do commend the media for highlighting the issues.”The Public Health Minister further said , “I have been in Lethem only a week or two ago in many of the villages because I am concerned with what is happening in these places and none of the relatives made any effort to contact me on this matter.”Let me quickly respond here that I was informed by the family and relatives of patient Thelma Rebeiro that they were never aware that the Public Health Minister was in Lethem and visiting Amerindian villages. And had they known they would have definitely approached the minister on the health condition of their patient.But if the Public Health Minister was in Lethem, did he visit the Lethem Hospital where patient Rebeiro is currently? If he did then certainly the doctors would have informed the Health Minister on the condition of patient Rebeiro who is presently suffering. If not, then the Lethem doctors are hiding something from the minister and they ought to be removed and disciplined by both the Minister and the Guyana Medical Council (GMC).The relatives of the patient have also informed me that a letter was also delivered to the office of the Minister of Public Health but he never responded to their letter. The minister should therefore at once consult with his secretary on the whereabouts of the letter, and if it is found the secretary should be disciplined.On Saturday 23 July, 2016, I was informed by relatives of patient Rebeiro on her serious health condition at the Lethem Hospital. Immediately I called the Public Health Minister about a million times by Landline telephone to his cell but was unsuccessful and neither were my telephone calls returned.The poor family and relatives of patient Thelma Rebeiro therefore had no other alternative but to inform the media so that the health condition of their patient can enter the public domain, which it did. This is how the Public Health Minister was informed about the condition of Thelma Rebeiro.I commend the media for highlighting the very serious health condition of Thelma Rebeiro currently at the Lethem Hospital and to monitor her health condition.Amerindian lives matter.Yours Sincerely,Peter Persaudlast_img read more

Zambia return to honour crash victims

first_imgAll 30 people, 25 passengers and five crew, on board died.An official inquiry found that pilot fatigue and an instrument error had contributed to the disaster which happened shortly after the plane refuelled in Libreville.Only former African Footballer of the Year Kalusha Bwalya avoided one of the great African football tragedies because he was based in the Netherlands with PSV Eindhoven and travelled directly to Dakar from Europe.Bwalya, now president of the Zambian Football Federation, was among the group paying an emotional homage to the dead on a cloudy late afternoon.Against the gentle sound of the Atlantic waves lapping against the beach he said, with tears in his eyes: “It is no coincedence that we are here today, we have worked hard as a team.“However I am convinced that our dearly departed brothers who lost their lives here 19 years ago have lent us a helping hand.“In 1993 the Copper Bullets came here to fulfil a promise, they did not succeed, but instead gave up their lives for a gallant cause.“Their dream to bring glory to our country, mother Zambia, is the same cause that brings us here today, the only difference is that we are alive and our former teammates are no longer here.“It is for this reason that I say here today on behalf of all of us involved in Zambian football that their dreams are our dreams, they are smiling down on heaven as we take part in this tournament in Gabon.“I pray that their souls may forever rest in peace and that God will give us the strength and the courage to fulfil our dreams…. and theirs.”Bwalya, the players, and coach Herve Renard, had walked along the beach near the airport, singing a Zambian funeral hymn, before coming to a stop at the nearest point on land to the crash.They then laid ‘flowers of the sea’, one for each person killed, at the water’s edge.As the first flower was taken by a wave a thunder clap sounded overhead, and in the far horizon a ray of sunshine appeared in a break in the clouds.Zambia captain Christopher Katongo then led the silent group of mourners in prayer.A sign of how important this ceremony was to the 2012 squad was evidenced by the fact that not one player had the habitual set of headphones so beloved of football stars dangling around his ears, not one carried an ipod or iphone, each was simply intent on honouring the dead.Also attending the ceremony was a local man who saw the plane crash, and helped recover parts of wreckage from the disaster.Zambian Sports minister Chishimba Kambwili was also on hand to pay his respects.He told the gathering: “Today brings memories, memories of 19 years ago when in the quest to bring glory to Zambia we lost gallant men and women, gallant men on that fateful day.“Our coming to Gabon today I think by and large is by design. I think God made it this way so we can come and pay back by winning the Africa Cup to our fallen heroes.“To you my fallen colleagues I want to say that you may be gone, but you will never be forgotten, you can see that you died here 19 years ago, but we’ve come here 19 years after to come and pay tribute and to say thank you for everthing that you did for mother Zambia.”Before making their return to the team hotel to prepare for Sunday’s clash Bwalya, looking up to the stormy skies, said: “I’m sure the boys up there will be watching on Sunday.”0Shares0000(Visited 1 times, 1 visits today) 0Shares0000LIBREVILLE, Gabon, February 10 – Zambia’s footballers, in a simple but deeply moving ceremony here Thursday, honoured their fallen compatriots who perished in the 1993 air crash off the coast of Gabon.Shortly after arriving in Libreville, where they take on Ivory Coast in Sunday’s Africa Cup of Nations final, the Copper Bullets made their way to the spot where 500 metres offshore a Zambian Air Force flight ditched into the sea, wiping out the national squad.The plane was en route to a 1994 World Cup qualifier against Senegal in Dakar and crashed.last_img read more

Argentina wary of ‘superlative’ Neymar

first_img0Shares0000Brazil’s Neymar celebrates his goal on a penalty kick against the United States during the second half of a friendly soccer match Tuesday, Sept. 8, 2015, in Foxborough, Mass. PHOTO/AP/Yahoo!BUENOS AIRES, November 11 – Argentina coach Gerardo Martino on Wednesday warned his players to beware the “superlative” form of Neymar as they prepare to take on Brazil in a heavyweight World Cup qualifying showdown.Barcelona superstar Neymar returns for Brazil in Buenos Aires on Thursday after serving a four-match suspension stemming from his dismissal during the Copa America in Chile in June. The 23-year-old striker joins up with the Selecao in prime form, fresh from scoring a sublime individual goal last weekend in Barcelona’s comfortable 3-0 victory over Villarreal at the Camp Nou.Martino said he believed Neymar was now close to joining Lionel Messi and Cristiano Ronaldo in the elite bracket of the world’s best footballers.“Neymar has reached a point of maturity. He’s in superlative form, nearly at the level of the two footballers who top them all,” Martino told reporters, referring to Messi and Ronaldo.Argentina’s preparations have been disrupted by a slew of injuries which have deprived Martino of Messi, Sergio Aguero, Carlos Tevez and Pablo Zabaleta.However Martino insisted Argentina still had enough talent to compete with the Brazilians, brushing off suggestions his team would start as underdogs.“It’s always a relief for your opponents when you’re missing players. Does that make Brazil the favorite? I don’t think so,” Martino said. “It’s a classic, and both teams have important players. We’re equally matched.”Martino hinted however that Argentina could adopt a cagey approach as they aim to secure their first win of the qualifying campaign after taking only one point from their opening two games.“It will be a matter of knowing how to attack so that we have less defensive problems. But we’ll have to take precautions too,” Martino said.The Argentina coach meanwhile dismissed questions about his future amid persistent speculation his job could be in jeopardy, telling reporters he was “not the right person” to talk about his position.“It’s exhausting and a waste of time (to talk about it),” he said.0Shares0000(Visited 1 times, 1 visits today)last_img read more

Liverpool line-up v Swansea: Starlet to drop out at Anfield?

first_img Lazar Markovic in action for Liverpool against Burnley It’s been a miserable season so far for Liverpool but a victory over Burnley will have given the Anfield faithful some festive cheer.Raheem Sterling got the only goal of the game as the Reds downed the Clarets on Boxing Day but, despite the success, Brendan Rodgers could choose to shuffle his pack.The Northern Irish boss is likely to continue with his three-pronged attack but there may be alterations at wing-back and in midfield as he looks to combat fatigue.Lazar Markovic and either of Steven Gerrard and Lucas Leiva could make way on Monday if he chooses to make alterations.How Liverpool could line up against Swansea City:GoalkeeperA thigh injury picked up by Brad Jones against Burnley means Simon Mignolet will definitely return to the starting line up. Youngster Danny Ward makes the step up to the bench.DefenceDejan Lovren, Glen Johnson and Jon Flanagan all remain out with various injuries leaving Rodgers to continue with a back-three of Kolo Toure, Martin Skrtel and Mamadou Sakho.In the wing-back areas, Jordan Henderson should keep his place on the right but Alberto Moreno could come in for Markovic, who may come in handy as an impact substitute.MidfieldBoth Gerrard and Lucas could find themselves dropped after playing in most of their recent games and if this is the case then German youngster Emre Can may well find himself handed a chance to star at Anfield.AttackSterling will remain in his new-found role at the head of an attacking trio and Rodgers will probably keep faith in Adam Lallana and Philippe Coutinho just behind the England youngster. 1last_img read more


first_imgWhen I first meet a potential client I go through a consultation process. During this I always ask them their goals. Quite often the client will have a number of goals that they want to achieve. These can range from being healthier, losing a few pounds, having more energy or getting in shape for a holiday or wedding.I will always ask them to pick the one that is their overall goal and that they want the most.99% of the time the goal will always be weight loss and muscle ‘tone’. This allows me to plan out a strategy that can best help them reach their goals in the time frame that they are thinking of.When a person decides to set out a goal for themselves, and the goal is weight loss, they will usually take the path of least resistance.Quite often that path will be running.They choose it because it’s free, anyone can do it and you don’t need any equipment. To me, running is not an entry level activity for someone who is currently sedentary or overweight.With each foot strike you are putting 2-3 times your bodyweight through your hips, knees and ankles.So if we take someone who is 18 stone, with every foot fall they are putting between 36 and 54 stone of pressure through their joints.Alwyn Cosgrove gives a great analogy.‘’Imagine that you’re just starting a fitness program, and you ask a trainer for advice. ‘’Here’s what I want you to do on the first day’’, he says. ‘’Hop 750 times with your right leg. Then hop 750 times with your left leg’’ Would you do it?Of course you wouldn’t! Who in their right mind would class this as exercise?So you refuse to do it. ‘’Okay the trainer says, do 750 hops, but alternate legs and move forward while doing it.”You try it and realise that it feels a lot like running and that’s because it is running. Why 750 times? It’s because that is what it usually takes to run one mile… 750 foot strikes per leg, 1500 in total.That is an enormous amount of pressure to be putting on someone who has never exercised before and whose joints may already be in a stressed state due to being overweight.Now, let me make this clear. I have nothing against running. I have the utmost respect for anyone who has the physical capacity to do long distance running, but we have to go back to our goals.Is your goal to be a runner?If it is then the answer is easy, you have to run.Is your goal to burn fat and ‘tone’ muscle?Then running is not the most optimal way to do this.Yes you can lose weight through running, but if you are a certain body shape you will just end up a smaller version of the shape you are now.If you want to change the shape of your body you have to do some sort of resistance training.This doesn’t mean you have to start off by going onto the dreaded ‘black matted area’ of the gym, where all the angry looking guys hang out. (We’re not actually angry; some of us just need a hug!)Use a few basic bits of equipment such as a step, a simple set of dumbbells and a set of resistance bands.Add in some bodyweight exercises such as squats, push ups, lunges and planks and you can put together a full body workout that can get you great results.#TrainSmartFor further information on Personal Training and Nutrition you can contact me through the link below.https://www.facebook.com/pages/Rushe-Personal-Training-and-Performance/120518884715118* Emmet is the owner and operator of Rushe Personal Training and Performance.EMMET RUSHE’S FITNESS COLUMN: WEIGHT LOSS – TO RUN OR NOT TO RUN? was last modified: March 3rd, 2014 by John2Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:emmet rushefitness columnRunninglast_img read more

Leicester snubbed as they submit second bid for Ligue 1 star

first_img Marseille star Bouna Sarr 1 Leicester City have failed with a second bid for in-demand Marseille frontman Bouna Sarr.As talkSPORT revealed earlier this week, the Foxes had seen their opening offer of £2.5m turned down by the French giants, who deemed the bid way too low.And, according to Radio RMC, Marseille have snubbed Leicester’s second offer of around £4.5m too.Head coach Rudi Garcia is not keen on losing one of his star men midway through the season and as such, Leicester may be forced to turn their attentions onto other targets.However, the Foxes are not expected to give up the fight for Sarr and could launch a third attempt to lure the 25-year-old to the Premier League later this month.The versatile forward, who can also operate as a winger, is believed to be open to a move to the King Power Stadium, but Marseille’s resistance could delay a potential switch until the summer.last_img read more

Dortmund vs Barcelona commentary: Reus misses penalty as blockbuster ends goalless

first_img Strugglers Wigan hold Blackburn to goalless draw in Championship Borussia Dortmund vs Barcelona: How to listenThe Group F clash will get under way at 8pm on Tuesday, September 17.Full commentary from Joe Shennan and David Connolly at the Westfalenstadion will be live on talkSPORT 2, with our coverage starting at 6pm.To tune in, just click here for the live stream or click the radio player below.You can also listen through the talkSPORT App, on DAB Digital Radio or on MW 1053 or 1089.For more information about how to listen LIVE on talkSPORT click here. What every Premier League club’s fans dream of this Christmas Man United transfer news live: £17m bid for Barca wonderkid, English starlet linked rookie error LATEST FOOTBALL NEWS Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 0:42Loaded: 23.33%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:42 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreen deals Antoine Griezmann’s Barcelona are set to take on Borussia Dortmund targets European giants Borussia Dortmund and Barcelona face off in the headline match of the opening Champions League group games.Dortmund topped their group last season before being knocked out in the Round of 16 by eventual runners-up Tottenham. Chelsea fan arrested for allegedly racially abusing Heung-min Son Borussia Dortmund and England star Jadon Sancho update Tony Cascarino backs Everton to sign two strikers for Carlo Ancelotti Steve Round reveals how Mikel Arteta convinced him to join Arsenal staff appointed AFP or licensors Borussia Dortmund vs Barcelona: Head-to-head recordThe two sides have never met in competitive European football before with their only previous clash being in the 1998 UEFA Super Cup.Barcelona won 3–1 on aggregate in that two-leg meeting.Barca go into the clash having beaten Valencia 5-2 in La Liga on Saturday.Dortmund, meanwhile, claimed a 4-0 Bundesliga win over Bayer Leverkusen on the same day. Top scorer in 2019: Messi, Mbappe and Sterling trailing Europe’s top marksman statement stalemate Barca, meanwhile, were in fine form in Europe’s elite competition but were then stunned by Liverpool in the semi-finals.Both will be looking for better this term but have been drawn in a difficult group alongside Inter Milan and Slavia Prague.talkSPORT 2 will bring you full coverage of the action in North Rhine-Westphalia as the two former Champions League winners go head-to-head. Who is the beautiful Champions League final streaker Kinsey Wolanski?Borussia Dortmund vs Barcelona: Team newsBorussia Dortmund: Burki, Hakimi, Akanji, Hummels, Guerreiro, Witsel, Delaney, Sancho, Reus, Hazard, Alcacer.Subs: Zagadou, Dahoud, Gotze, Brandt, Weigl, Larsen, Hupe.Barcelona: Ter Stegen, Semedo, Pique, Lenglet,  Alba, Arthur, Busquets, De Jong, Fati, Suarez, Griezmann.Subs: Rakitic, Todibo, Messi, Neto, Sergi Roberto, Vidal, Perez.Referee: Ovidiu Alin Hategan BIG PRESENTS UP TOP Ian Holloway thinks Arsenal have made a mistake in hiring Mikel Arteta AFP or licensors on target 2 latest Spurs investigation into alleged racial abuse of Rudiger is so far ‘inconclusive’ Liverpool transfer news live: Star man wanted by Real Madrid, Mbappe latest and more 2last_img read more

Local Police Take Part in Maritime Training Enhancing Safety

first_imgThe operators in attendance worked on enhancing their tactical boat operational skills while conducting live fire exercises from their watercrafts along the Salt River.The Ft. Knox military base is one of only a few locations within the U.S. that has a live-fire, river course. Ft. Knox allows law enforcement agencies to conduct this specialized training at no cost to the individual agencies or to the taxpayers of the States’ that were represented during this training.The type of training conducted is imperative for those tactical units who operate in or around a maritime environment; whether it be for those units making contact with recreational boaters and larger vessels hauling commerce on the Ohio River or for those who are protecting our nation’s borders along the Rio Grande and at our ocean ports.Several of the local agencies involved in the training work together on day to day maritime patrols and during specialized events such as Thunder over Louisville. As a result of this partnership, they also conduct yearly training together on the Ohio River and work closely as members with the Area Maritime Security Committee (AMSC) for the Port of Louisville and the United States Coast Guard.Although each agencies area of operation or specific jobs might vary slightly, our overall mission is the same; to protect life and property in the communities we serve through effective patrols & investigations along our individual waterways.The partnerships the Indiana State Police has developed through participating in the AMSC and staying engaged with maritime patrol units will enhance the safety of all who enjoy using our waterways for recreational or commercial purposes. On Wednesday, September 21, 2016, the Indiana State Police sent members from their three (3) SWAT Teams to take part in a large-scaled maritime training exercise on the Salt River, which is located inside the Ft. Knox military base.This was a multi-agency training evolution involving maritime patrol units from Texas, Kentucky & Indiana and included the Texas Parks & Wildlife Marine Tactical Operations Group (MTOG), Indiana Department of Natural Resources, Clark County Sheriff’s Department (IN), Scott County Sheriff’s Department (IN), Kentucky Fish & Wildlife and Louisville Metro Police Department.In all, 48 officers and 8 watercrafts were utilized during this 8 hour training.last_img read more

Interview with Forrester’s Josh Bernoff on His New Book Empowered

first_imgRelated Posts klint finley Forrester analysts Josh Bernoff and Ted Schadler’s new book Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business, a follow-up to Bernoff’s and Charlene Li’s 2008 Groundswell: Winning in a World Transformed by Social Technologies, was released today. Empowered takes a look at several trends we’ve been following at ReadWriteEnterprise, including Shadow IT, innovation managment and microblogging. We caught up with Bernoff to talk about the new book.Josh Bernoff (left) and Ted Schadler (right), courtesy of Forrester ResearchCould you start by giving us a quick high level overview of what the book is about, and specifically how it impacts IT?Empowered is about how to manage your company in the age of the empowered customer. Customers have much more power than ever before with social, video, mobile, and Web services resources available to them. Companies working in this environment need to empower their employees to reach out to those customers with technology solutions.Regarding IT, IT departments no longer control the technology in companies — the employees are able to get access to it for their own projects, because it’s so cheap and easy. So IT needs a new role — as a supporter and helper, rather than being in charge of all tech for the company.A lot of the ideas in the book have been around since at least theClue Train Manifestoin 1999. So is this groundswell really happening now? For example, are Whirlpool and United really suffering from the events you cite in your book?I think United and Whirlpool’s brands have suffered, especially since Whirlpool’s Maytag brand is supposed to be about dependability.As for the ideas — Cluetrain was a brilliant stab at some of these ideas, but a decade later, companies are actually having to deal with a majority of their customers in social networks. Plus we have actual experience with what companies are doing and what works. So this isn’t a yawp in the dark — it’s actual to give real, prescriptive advice with real case studies and statistics, now.How have organizations been receiving your message? You give a lot of examples of companies that are embracing these ideas, but the ideas still look really radical compared to what’s going on in most organizations I’ve gotten a good look at in the past few years. They really resist change and they’re anything but “bottom-up.”Change starts in small ways. I’ve seen companies like Aflac and American Family Mutual Insurance embrace these changes. There is a “loosening up” going on because it’s very hard to lock things down any more.I would not say there is a trend to more bottom up, but there are more bottom-up type companies becoming visible, and this is causing people to rethink the way they run things, at least at a departmental level, if not always for the whole company.The reason I’m skeptical is because I think a lot of companies will look at the expense that it takes to make REAL change (not just spamming Twitter) will be too expensive. Letting CSRs decide to replace merchandise could get expensive.If you approach this right, it does not have to be expensive. It’s about reaching out in the right way to the right people at the right time.A twelpforce rep helped me last week when I desperately needed a cable to fix my GPS before a trip. Once I was in the Best Buy store, I ended up buying $1100 worth of stuff. That’s pretty cost effective.A huge amount of customer service is outsourced to call centers owned and operated by other companies. Do you think this is a sustainable model?I want to be clear that this is not a book about customer service, although that’s one topic we touch on. As for outsourced customer service, people often hate it. If it’s done with quality, it can include outreach on social channels as well. If it’s not done with quality, it will come back to bite the companies that are doing it.Have you seen any examples of outsourced employees being “HEROes” [“highly empowered and resourceful operatives”]? If it not, is it possible in theory?You need a strong partnership. At Aflac they built a community for their independent sales reps — those kind of people could be HEROes, I imagine.Communicating and collaborating across silos is a pretty common selling point for vendors of “enterprise 2.0” software and services. What’s the value in doing so, instead of keeping workers focused on their own projects?People who keep to their silos are not going to find the next big idea. And at the current speed that customers are moving, I don’t think a company can continue to run that way. Slow = dead.What technologies can help companies make this adjustment? I’ve been covered idea management software lately and you touch on that a bit in the book. You also mentioned Deloitte Australia‘s use of microblogging to generate ideas for the company. When should a company use idea management and when should it use microblogging?As with all social tools, the choice of what you use depends on your objective. Yammer is great for fast-flowing in-the-moment collaboration, but not so good for sustained innovation. Idea management tools like Imaginatik are better for sourcing a million dollar idea.What should IT staff be doing to get ready for these changes?We have several chapters on IT in the book. Here are some tips.1. Don’t just say no to technology projects in a knee-jerk fashion. Help do a realistic risk assessment and assessment of resources.2. For small to medium projects — the lifeblood of innovation — provide support and recommendations, rather than own them.3. Focus on people as the security perimeter — with people having their own devices, it’s no longer enough to just lock down the tech the company owns.4. Create governance councils for new technologies to help people across the company to innovate with them and develop best practices. Examples could include social, mobile, and video.5 .Take a customer-facing employee to lunch. Learn about what your line of business colleagues are thinking!What books – other than this book and Groundswell – would you recommend managers and IT read?I also think there is an affinity between the recommendations in Empowered and Charlene Li’s Open Leadership — they fit together well, and leaders of all kinds need to know about the challenges Charlene describes.Clay Shirky’s book Here Comes Everybody is great and while I haven’t read it, I’m fascinated by his new one, Cognitive Surplus. IT + Project Management: A Love Affair Tags:#Analysis#enterprise#Interviews center_img 3 Areas of Your Business that Need Tech Now Massive Non-Desk Workforce is an Opportunity fo… Cognitive Automation is the Immediate Future of…last_img read more